Return & Refund Policy

We take great pride in the quality of our dry fruits, nuts, seeds, and gift hampers. However, if you receive a damaged, defective, or incorrect item, we are here to help resolve the issue.

1. Delivery Issues & Damages

If you receive a shipment that is damaged, leaking, tampered, expired, or missing items, please report it to our customer support team within 48 hours of delivery:

• Email: info@shoperp.in
• Phone/WhatsApp: +91 94608 12233
• Please provide your order number, a brief description of the issue, and clear photos/videos of the products and packaging.

2. Eligibility for Returns

• Due to the perishable nature of food items, products cannot be returned once opened or consumed unless there is a verified quality defect.
• Taste preference complaints are not eligible for return if the product is fresh and correctly delivered.
• Approvals for refunds or replacements are reviewed on a case-by-case basis.

3. Refund Timelines

• Once approved, refunds for prepaid orders will be credited back to the original payment method within 5 to 7 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI, for which verified bank account details will be requested.
• The actual credit timeline may vary depending on your bank or card issuer.